FAQ's

1. How long will it take for my order to arrive?

All orders are processed within 1–3 business days.
Once shipped, delivery typically takes:

• Standard Shipping: 7–15 business days

• Express Shipping: 4–10 business days

2. Do you offer free shipping?

Yes, we offer Free Shipping on orders over $100.
For orders below this threshold, shipping costs are calculated at checkout.

3. How can I track my order?

Once your order has shipped, you will receive a tracking number via email to monitor your delivery.

4. Do you ship internationally?

We currently ship worldwide except for a few restricted regions.
If you are unsure about delivery to your location, please contact us at info@novaroco.com.

5. What is your return policy?

You may return your item within 30 days of receiving it.
Items must be in pristine condition — unworn, unused, with tags attached, and in original packaging, accompanied by a receipt or proof of purchase.
To initiate a return, please contact us at info@novaroco.com. Once approved, you will receive return instructions and the designated return address.

6. What if my order arrives damaged or incorrect?

Inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact us immediately at info@novaroco.com so we can make it right.

7. Are there items that cannot be returned?

Non-returnable items include personalised or custom-made items, perishable goods, personal care products, hazardous materials, flammable liquids or gases, sale items, and gift cards.

8. When will I receive my refund?

Refunds are processed once your return has been received and inspected.
If approved, your refund will be issued to your original payment method within 10 business days.
If more than 15 business days have passed since your return was approved, please contact info@novaroco.com.