Privacy policy
Last updated: July 28, 2025
Privacy Policy
Novaro Co. (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information with care and integrity. This Privacy Policy explains how we collect, use and safeguard your information when you visit or make a purchase from our store.
Personal Information We Collect
We collect personal information such as your contact details (including name, email, phone number, and shipping and billing addresses), payment and order details, and device and browsing data when you use our website. We also collect any information you choose to share with us, such as customer support messages. This information is collected directly from you when you place an order or contact us, automatically through your use of our website, and from trusted service providers who assist in operating our store.
How We Use Your Personal Information
We use your personal information to process and deliver your orders, communicate with you about your purchases and enquiries, improve our products, services, and website experience, send marketing and updates when you have opted in, and comply with legal obligations while preventing fraudulent activity.
How We Share Personal Information
We share your personal information only with trusted service providers who assist with payment processing, order fulfilment and shipping, website operations and hosting, and where required, legal or regulatory obligations.
Your Rights and Choices
You may request access to, correction of, or deletion of your personal information by contacting us at info@novaroco.com. You may also unsubscribe from marketing communications at any time by using the link provided in our emails.
Security & Retention
We take reasonable measures to safeguard your personal information and retain it only for as long as necessary to fulfil the purposes outlined in this policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, and the updated version will be posted on our website.
Contact Us
For any privacy-related enquiries, please contact us at info@novaroco.com or write to us at PO Box / Parcel Locker, 580-582 Springvale Road, Springvale South, VIC 3172, Australia.